Frequently Asked Questions

Brilliance Belize is a San Pedro–based company that curates luxury villas, tropical resorts, and long-term rental properties on Ambergris Caye, Belize.

It provides a single, trusted source for high-end vacation rentals and extended-stay accommodations, giving guests easy access to carefully selected beachfront properties near the Belize Barrier Reef.

All properties are on Ambergris Caye in and around San Pedro, with many situated directly on the island’s Caribbean shoreline.

Current listings include Seascape Villas, X'tan Ha Resort, Villas de Isla Bonita, Oceans 23 Resort, Sand & Sky Resort, Nautilus del Mar, Villa Descanso, Villa Serenity, Villa Esplanade, Inizio Apartment, and two Residences at Barrier Reef condos (10-2C and 3A).

Options range from short tropical escapes in luxury villas or boutique resorts to long-term rentals for extended island living.

Its portfolio is hand-picked for beachfront views, upscale amenities, and personalized guest support, and the company has earned badges such as Airbnb Superhost, VRBO Premier Host, and TripAdvisor 5-Bubble recognition.

Yes. The collection includes long-term rental properties designed for guests planning extended stays on Ambergris Caye.

Guests can book snorkeling among vibrant coral reefs and take part in fishing excursions that showcase the island’s rich marine life.

Yes. San Pedro is described as a treasure trove of dining experiences, ranging from fresh-caught seafood to local Belizean cuisine for every palate and budget.

You can book directly through the Brilliance Belize website, which provides ‘Book Now’ links for each property, or contact the reservations team by phone or email.

Email info@brilliancebelize.com, local phone +501-614-1121, and U.S. reservations line 561-461-8035.

Yes. X'tan Ha Resort can be reached on WhatsApp at +501-611-4960.

Call +501-226-2119 or email info@seascapebelize.com.

Phone +501-613-5530 or email info@villasdeislabonita.com.

Phone +501-611-0512 or email info@oceans23.com.

Call +501-226-4398, WhatsApp +501-611-4960, or email reservations@xtanha.com.

The four-acre property spans from the Caribbean Sea to the Belize Bay, giving every villa unobstructed sunrise and sunset views.

It is a 33-room secluded getaway 7.2 miles north of San Pedro, set on a pristine white-sand beach with clear turquoise waters.

The beachfront property blends rustic charm with island tranquillity along 3.5 miles of Ambergris Caye’s coastline.

Yes. Current promotions include ‘Sizzling Spring Deals’ at Villas de Isla Bonita and additional offers for Seascape Villas.

The website features testimonials, including a five-star AirBnB review highlighting cleanliness, helpful hosts, and accurate property descriptions.

The accommodations suit anyone seeking either a short luxury vacation or an extended island stay in a beachfront setting on Ambergris Caye.

Yes. A ‘Your Concierge’ service is offered to help guests plan experiences and enhance their stay.

Yes. The portfolio includes Inizio Apartment and two Residences at Barrier Reef condos—units 10-2C and 3A—giving guests apartment-style options in addition to villas and resort rooms.

Rates vary for each property and change according to the season and special occasions. For current nightly and weekly pricing, please consult the rate sheets available on our website or the individual property pages.

All properties provide high-speed Wi-Fi and air-conditioning; kitchen facilities are standard except at Sand & Sky. X’tan Ha features in-room kitchens, two swimming pools, an on-site restaurant, a dive shop, and a day spa. Seascape Villas includes kitchens, full air-conditioning, and a pool, while Oceans 23 adds a pool and restaurant to its fully air-conditioned units. Villas de Isla Bonita offers kitchens and full air-conditioning but has no pool or restaurant, and Sand & Sky provides neither a pool nor kitchen facilities.

Brilliance Belize offers coordinated transportation services. At booking, the Concierge can arrange transfers from San Pedro Airport to the selected resort, book a water taxi or shuttle flight from Belize International Airport to the island, reserve golf cart rentals in advance, and organize other local transportation on request.

Pets are not permitted at any Brilliance Belize property. All accommodations maintain a strict no-pets policy, so no pet-related fees or accommodations apply.

A full refund is generally available for cancellations made at least two weeks before arrival. Reservations canceled within this two-week window incur no penalties. Individual properties may have exceptions, so guests should confirm the specific terms with the property directly.

Yes. Brilliance Belize can arrange airport transfers from the mainland to Ambergris Caye by water taxi or shuttle flight and can also organize local transportation services, such as golf-cart rentals, for guests.

Standard check-in begins at 3:00 PM, and check-out is at 11:00 AM.

All major credit cards are accepted, and bank transfers can be arranged upon request. A 50% deposit is required at the time of booking, with the remaining balance due before arrival.

Transfers from Belize City to Ambergris Caye are not included; guests pay the carrier directly. The property can arrange the reservation and, upon request, collect the transfer payment and remit it to the carrier at the time of booking.

Amenities differ by property. If a listing specifies Wi-Fi, air-conditioning, or a swimming pool, those features are included; otherwise they are not.

Oceans 23 features fully air-conditioned units along with an on-site restaurant and a swimming pool, offering guests a complete resort experience on Ambergris Caye.

Sand & Sky provides beachfront accommodations with complimentary Wi-Fi and air-conditioning; the property does not include a pool or in-unit kitchen facilities.

Guests will find on-site restaurants at X'tan Ha Resort and at Oceans 23 Resort.

Yes. X'tan Ha Resort includes a day spa where guests can enjoy relaxation and wellness treatments.

Yes. When you book, the Concierge can reserve golf cart rentals in advance so your vehicle is ready upon arrival.

X'tan Ha Resort features its own dive shop in addition to pools, a restaurant, and a day spa.

The Concierge can schedule airport or boat transfers to Ambergris Caye, reserve golf cart rentals, and book island experiences such as snorkeling and fishing excursions—ensuring your itinerary is organized in advance.

X'tan Ha Resort is a 33-room property situated 7.2 miles north of San Pedro, offering guests an intimate, beachfront retreat.

The name is pronounced “ISH-tan HA,” as indicated in the resort description on the Brilliance Belize website.

X'tan Ha Resort is situated 7.2 miles north of San Pedro on Ambergris Caye, giving guests quick access to town while maintaining a secluded beachfront setting.

Guests at X'tan Ha Resort can enjoy two on-site swimming pools, both just steps from the white-sand beach.

Daily housekeeping and linen-change services are provided for the duration of your stay and are included in the rate; no additional cleaning or service fees apply.

Currently, none of the Brilliance Belize properties are wheelchair-accessible or offer mobility-friendly features such as ramps, ground-floor units, or accessible bathrooms.

Yes, most Brilliance Belize properties can accommodate weddings, events, and large group retreats. The company arranges for an external wedding or event planner to oversee all event logistics.

Yes. Cribs, high chairs, roll-away beds, and babysitting services are available at all properties.

All Brilliance Belize accommodations are strictly non-smoking indoors. Smoking is permitted only at select properties on private balconies and in designated outdoor common areas.

Smoking is strictly prohibited in all villas, condos, resort rooms, private balconies, and common areas across Brilliance Belize properties. No designated smoking areas are provided.

Yes. All Brilliance Belize properties welcome children and infants and provide family-friendly amenities—including child-safety features, cribs, and high chairs—upon request.

Brilliance Belize generally requires a minimum stay of three nights for all reservations. Please plan your booking accordingly.

None of the properties offer accessibility features. Wheelchair-friendly entrances, ramps, and ground-floor accommodations are therefore unavailable.

All properties are monitored by dedicated nighttime security personnel. Staff members are present on-site throughout the day to assist guests and ensure safety.

Daily housekeeping is included in the room rate. Linens and towels are refreshed every other day.

On-site or nearby parking is available for golf carts and other vehicles. This parking is provided free of charge.

Only X'tan Ha Resort features an on-site day spa where guests can book relaxation and wellness treatments.

For Sand & Sky Resort, please call +501-614-1121 or email brilliancebelize@outlook.com.

Not yet. Rita's Beach House is marked as “Coming Soon,” and bookings will open once the property is officially added to the Brilliance Belize portfolio.

Pools are available at every Brilliance Belize location except Sand & Sky Resort and Villas de Isla Bonita. Guests staying at Seascape Villas, X'tan Ha Resort (which has two pools), and Oceans 23 Resort can enjoy on-site swimming facilities.

No. The Brilliance Belize FAQ notes that only X'tan Ha Resort and Oceans 23 Resort offer on-site restaurants, so Seascape Villas does not include a restaurant on the property.

Sand & Sky Resort and Villas de Isla Bonita are the only Brilliance Belize properties without on-site swimming pools.

When you book two or more nights at Villas de Isla Bonita, entering promo code CART unlocks a special US $169 nightly rate and provides complimentary golf-cart usage for the stay (a valid driver’s permit is required; hotel and general sales taxes are added at checkout).

The company’s Privacy Policy states that Brilliance Belize employs appropriate security measures to prevent your data from being lost, misused, or accessed without authorization and uses your information only for purposes such as confirming reservations, processing payments, and managing your relationship with the company.

Villa Esplanade is a beachfront, three-bedroom villa with 3 ½ baths. It features a gourmet kitchen, dining and living areas overlooking the sea, a sofa bed in the atrium, and second-floor master suite with private balcony. Guests have direct beach access and can use Seascape Villas’ freshwater pool, lounge chairs, kayaks, tennis court, and on-site Concierge services.

Yes. You may submit special requests at the time of reservation, and Brilliance Belize will do its best to accommodate them; however, fulfillment cannot be guaranteed.

Changes to the date, time, or number of guests must be requested at least 30 days before the scheduled arrival. All modifications are subject to availability.

The company may collect identity data (e.g., name, username), contact data (addresses, email, phone numbers), and technical data (IP address, browser details) to register you as a customer, process and deliver your order, manage the customer relationship, and enable participation in promotions or surveys.

To secure a booking you must supply your full name, up-to-date contact details, the desired date and time of arrival, and the total number of guests in your party.

After your reservation is completed, Brilliance Belize sends a confirmation by email or SMS so you can review all booking details immediately.

The company will hold your reservation until 9:00 PM after the reserved time; arrivals later than that may lead to the booking being cancelled.

If a guest fails to arrive without prior notice, the stay is treated as a no-show and Brilliance Belize may charge the no-show fee specified in its cancellation policy.

Reservations are overseen by Zamir Leiva, who can be reached at Zamir@brilliancebelize.com, brilliancebelize@outlook.com, by U.S. phone at +1 561-461-8036, or via WhatsApp at +501-614-1121.

Yes. The company invites property owners to inquire about its dedicated property-management services; simply use the contact form or reach out to the Brilliance Belize team for personalized assistance.

Seascape Villas supplies guests with free kayaks for exploring the water and maintains an on-site tennis court that all villa guests may use throughout their stay.

Yes. Villa Esplanade’s atrium features a sofa bed, allowing the villa to accommodate extra guests beyond its three dedicated bedrooms.

Most properties offer complimentary kayaks and paddleboards, subject to availability. Snorkeling gear is available for an additional fee through the affiliated tour company.

Most Brilliance Belize properties are condominiums with in-unit washers and dryers. Paid laundry service is available at every property upon request. Villas de Isla Bonita does not have in-unit machines; housekeeping can arrange laundry service for US $12.00 per load.

Each property offers Wi-Fi with minimum speeds of 30 Mbps, generally sufficient for remote work. Most units include a desk or comparable workspace, and larger accommodations provide areas that can serve as offices. Power outages may disrupt the connection, except at locations equipped with backup generators.

Brilliance Belize can arrange private chef services for in-villa dining, accommodating groups of any size and cuisine preference. Pricing generally ranges from $75 to $150 per person, inclusive of all food. Please contact the on-site Concierge for scheduling and further details.

If the government declares a hurricane emergency, all guests are evacuated to the mainland, and airlines arrange flights to return them to their country of origin. Guests may not remain on the property during the storm. Any unused portion of the stay will be refunded or credited toward a future booking.

A 9% government hotel tax is applied to all nightly rates, and each property adds a service charge of 5%–10% per night. One property may also assess an extra housekeeping fee. No other charges are typically applied, and all costs are fully disclosed during booking.

Maximum occupancy differs by unit and is detailed in each room description, based on the owner’s preferences and available sleeping arrangements. Roll-away beds are not provided; however, some units include sleeper sofas. A crib can be supplied for an infant, allowing the stated occupancy to be exceeded in that specific case.

The property does not operate a 24-hour front desk. Guests arriving late at night will be met by security, who will grant access to their unit, and the concierge will complete check-in formalities the next morning.

Most properties maintain backup generators that power only the water system and do not support interior lighting. Seascape Villas is an exception, featuring a full generator capable of running the entire unit except for the air-conditioning.

Yes. Brilliance Belize supplies guests with links to approved provisioning vendors so they can select their preferred items in advance and have them delivered to the accommodation before arrival.

All properties supply beach towels, lounge chairs, and umbrellas, so guests do not need to bring their own beach gear.

Guests may request early check-in or late check-out at no additional cost. Approval depends on the arrival schedule of the next guest; therefore, the request may be declined. If the option is unavailable, the property can securely store luggage until the unit is ready.

No accommodations feature private plunge pools, hot tubs, or other in-unit water amenities. Water restrictions in the island’s northern area—where supply relies solely on cisterns that must last through the dry season—prohibit such facilities.

Yes. Quiet hours begin at 9:00 PM, and guests are expected to keep noise to a minimum after this time.

The primary renter must be at least 18 years old. No information has been provided regarding age requirements for unaccompanied guests.

Certified service animals are not permitted at Brilliance Belize properties. The no-pets policy applies without exception.

Concierge and security staff are available 24/7 and can mobilize additional team members to resolve any after-hours issue. Guests receive the onsite Concierge’s contact information, including a dedicated WhatsApp number, for immediate assistance at any time.

A valid passport is required at check-in. Guests must also sign a rental agreement.

The water taxi from Belize City to Ambergris Caye takes roughly 1.5 hours, not including the brief road transfer from Philip S.W. Goldson International Airport to the terminal, and costs about US$55 per person. A shuttle flight completes the journey in approximately 15 minutes at an estimated cost of US$150 per person.

Mobile phone reception is reliable at all properties, with both voice and data service available. Verizon and AT&T generally provide the strongest roaming compatibility on Ambergris Caye, though other international carriers may have agreements with local networks. The island’s primary providers are Belize Telemedia Limited (BTL) and SMART, so guests should confirm their home carrier’s partnership before travel.

Guests can complete the Concierge Request Form to request help with golf cart rentals, transportation, or tours. The form asks for first name, last name, email, phone, resort, and a message, and states that one of the agents will be in touch soon after submission.

Brilliance Belize highlights mainland tours, jungle trekking, and opportunities to immerse yourself in Belizean culture. Oceans 23 also mentions curated adventures such as exploring ancient Mayan ruins.

Residences at Barrier Reef Condo 10-2C is a fully furnished luxury condo on Ambergris Caye. It has 2 bedrooms and 1 bathroom, an open-concept living area, a gourmet kitchen, a private balcony, and resort-style amenities.

RBR Condo 10-2C is listed at $1,700 USD per month with a minimum 6-month lease. First and last month’s rent plus a $1,700 USD security deposit are due at signing.

Water is included with RBR Condo 10-2C. Electricity, cable, and internet must be paid separately.

RBR Condo 10-2C is located at the Residences at Barrier Reef, approximately 4 miles from San Pedro Town. The listing describes the location as offering both privacy and convenience.

Villas de Isla Bonita is described as a quiet island escape for solo or couple travelers. The property offers unique beachfront villas along Ambergris Caye’s coastline.

Brilliance Belize says its team has expertise in property management, travel planning, and a deep understanding of Belize’s beauty and culture. The company emphasizes personalized service for both guest journeys and property investments.

Yes. The Adventures page mentions snorkeling and diving in crystal-clear waters, along with mainland tours, jungle trekking, and cultural experiences.

Oceans 23 is described as beachfront condos with Caribbean views from private balconies. The property also highlights a 5-star concierge, an infinity pool, a swim-up bar, and curated adventures.

The Condo 10-2C listing mentions multiple swimming pools, a fitness center, landscaped gardens, and direct beachfront access. The unit also includes a private balcony, gourmet kitchen, and open-concept living area.

The Villas de Isla Bonita booking page shows filters for 1 to 6 guests. It also lists 1-bedroom and 2-bedroom options.

For RBR Condo 10-2C, Brilliance Belize lists Office 226-0421, WhatsApp 612-8184, and email brilliancebelize@gmail.com. The listing says to message them to schedule a viewing or learn more.

The Villas de Isla Bonita reservation page includes sorting options for Featured, Price Low to High, Price High to Low, Alphabetical A to Z, Alphabetical Z to A, Newest Listings, and Oldest Listings.

The “Our Properties” section links to Seascape Villas, X'tan Ha, Oceans 23, Villas de Isla Bonita, Sand & Sky Resort, and Rita's Guest House. The listed links point to seascapebelize.com, xtanha.com, oceans23.com, villasdeislabonita.com, sandandskyresort.com, and cayecaulkerbeachhouse.com.

The homepage shows Check Availability links for Seascape Villas, X'tan Ha Resort, and Villas De Isla Bonita. These links direct guests to the relevant availability or villa pages for each property.

The RBR Condo 10-2C listing says the private balcony offers views of the lush grounds and the turquoise waters of the Caribbean Sea.

RBR Condo 10-2C includes a gourmet kitchen with premium appliances, custom cabinetry, and everything needed for in-home dining.

Brilliance Belize publishes its Reservation Policy on the website’s Privacy Policy page, which explains the terms and conditions for making a reservation.

Exact addresses and map locations are provided on the individual property websites, where each listing includes its own map. Guests can consult those online maps to view the precise location of every Brilliance Belize property.

The beaches on the Belize Cayes have shallow water that extends a considerable distance from shore, so swimming conditions differ from many other Caribbean locations. Like other properties throughout the Caribbean basin and Gulf, they can experience seasonal sargassum seaweed. Each resort conducts regular beach cleaning to keep the shoreline accessible and enjoyable for guests.

For the most accurate and up-to-date restaurant hours, menus, and reservation requirements at both X’tan Ha Resort and Oceans 23 Resort, please consult each resort’s official website. All dining schedules and offerings are posted there.

Unregistered guests are not permitted to stay in any room. They may enter the property only when accompanied by a registered guest.

Payment for tours is required in advance. The hotel Concierge arranges the excursion, collects payment on the tour operator’s behalf, and keeps guests updated on the tour status and any related policies.

Brilliance Belize does not endorse any specific travel insurance provider or program. Nevertheless, it advises guests that purchasing travel insurance is a worthwhile investment.

All shared amenities—including pools, fitness centers, beach areas, and common spaces—are accessible 24 hours a day, seven days a week, provided they are offered at the property.

Bed sizes and configurations differ by resort and by individual room or unit. The accommodations offer a wide range of options designed to meet almost any requirement.

During the low season, the front desk closes at 6:00 p.m. During the high season, it closes between 7:00 p.m. and 9:00 p.m.

A valid driver’s license is required. Renters must also be at least 18 years of age.

At most properties, tap water comes from rainwater collected in cisterns and is filtered. Complimentary drinking water is supplied in each room, and this provided water is safe for consumption.

Each kitchen is outfitted with a full range of appliances along with cookware, utensils, and tableware. Quantities are provided to match the unit’s guest capacity.

The most distant property is approximately 4 miles from the nearest grocery store. All other resorts are situated within 3 miles of grocery stores.

The final balance is due 30 days before arrival. Guests must contact the resort directly to arrange any alternative payment dates.

For medical emergencies, guests should contact Hope Hospital, the area’s only hospital, which operates 24 hours a day. Ambulance services are likewise available 24/7.

Upon arrival, each guest is personally greeted by the resort Concierge, escorted to their unit, and given the keys. During this escort, the Concierge also provides a brief orientation on the resort and nearby amenities.

All short-term rental rates, deposits, taxes, and fees are quoted and charged in U.S. dollars. Charges will appear in U.S. dollars on your invoice.

Extra-person fees vary by resort and by the guest’s age or size. Infants are exempt, while adults are typically charged an additional $25 to $75 per night, depending on the property.

Each unit is fully stocked with starter toiletries at check-in. These items are replenished during your stay.

Guests are encouraged to submit concierge requests at least 24 hours in advance. For tours, additional lead time is recommended, as availability and weather conditions may be limited.

Brilliance Belize lists official pages for each resort: Oceans 23 – Instagram @oceans23belize and Facebook Oceans23Belize; X’tan Ha Resort – Instagram @xtanharesort and Facebook XtanHaResort; Villas de Isla Bonita – Instagram @villasdeislabonita and Facebook Villasdeislabonita.

Guests can message the Brilliance Belize team on WhatsApp at +501-614-1121 for reservations, concierge requests, or general inquiries.

The About page identifies Nick Scavone as the Managing Director of Brilliance Belize, heading the team that oversees property management and guest services.

Yes. Oceans 23 offers a beachfront infinity pool that includes a swim-up bar, allowing guests to enjoy Caribbean views while ordering drinks right from the water.